Terms & Conditions
1. Company Information
Everkind Living LLC (“Everkind,” “we,” or “our”) provides non-medical in-home support services to adults who wish to maintain independence and safety while living in their homes. Everkind operates in the State of Maine and follows applicable Maine Department of Health and Human Services (DHHS) and Office of Aging and Disability Services (OADS) guidelines where applicable.
Everkind Living is a non-medical service provider. Our services do not include medical care, nursing services, physical therapy, medication management, or clinical health services unless otherwise permitted under Maine law and specifically agreed upon in writing.
2. Scope of Services
Services provided by Everkind Living may include companionship, supervision, assistance with errands, transportation support, home safety assistance, move coordination support, and other non-medical concierge services.
Services are defined in the client’s Service Agreement and care plan when applicable. Staff members may only perform tasks that fall within the scope of non-medical support services as permitted under Maine regulations.
3. Client Responsibilities
Clients or their authorized representatives agree to provide accurate information regarding the client’s needs, health status, and environment so that services can be provided safely.
Clients must maintain a safe working environment for staff, including safe walkways, reasonable cleanliness, and the absence of hazards that could endanger staff members.
4. Client Rights
Clients receiving services from Everkind Living are entitled to respectful and dignified treatment at all times.
Client protections and expectations are outlined in the Everkind Living Client Bill of Rights. This document explains the client’s rights to privacy, autonomy, safety, and respectful care.
5. Privacy and Confidentiality (HIPAA)
Everkind Living respects the privacy of all clients and maintains confidentiality of personal information.
Client information is handled in accordance with the Everkind HIPAA Privacy Policy and Notice of Privacy Practices. Personal information may only be shared when necessary to provide services, when required by law, or when authorized by the client or their legal representative.
6. Scheduling and Availability
Service visits are scheduled based on staff availability and client needs. While Everkind will make reasonable efforts to maintain consistent scheduling, exact staffing assignments and schedules cannot be guaranteed.
Everkind reserves the right to adjust schedules due to illness, emergencies, weather conditions, or other unforeseen circumstances.
7. Cancellation Policy
Clients must provide at least 24 hours notice to cancel or reschedule a scheduled service visit.
Cancellations made with less than 24 hours notice will result in full payment for the scheduled visit. This policy protects staff members whose time has been reserved specifically for that appointment.
8. Incident Reporting
Everkind Living maintains an Incident Reporting Policy to ensure that accidents, injuries, unusual events, or safety concerns are documented and addressed appropriately.
When applicable, events will be documented using the Everkind Incident Report Form and communicated to the client, responsible party, and/or authorities when required by law.
9. Grievances and Complaints
Clients and families have the right to raise concerns regarding services.
Concerns may be submitted through the Everkind Grievance Form. Everkind Living will review all complaints promptly and work toward a fair resolution.
10. Emergency Preparedness
Everkind Living maintains an Emergency Preparedness Plan that outlines procedures for staff during emergencies such as severe weather, natural disasters, or safety incidents.
Clients may request a copy of the Emergency Preparedness Plan at any time.
11. Staff Screening and Safety
Everkind Living conducts background checks and screening of staff members consistent with Maine regulations and internal safety policies.
These procedures are outlined in Everkind’s Background Check Policy.
12. Payment Terms
Service rates, membership benefits, and payment requirements are outlined in the client’s Service Agreement.
Payment for services is due according to the terms of the agreement. Everkind Living reserves the right to suspend or terminate services if accounts become delinquent.
13. Limitation of Liability
Everkind Living LLC provides non-medical services only. Everkind shall not be held liable for medical outcomes, progression of illness, injuries resulting from undisclosed medical conditions, or circumstances beyond the reasonable control of Everkind staff.
To the fullest extent permitted under Maine law, Everkind Living’s liability for claims arising from services shall be limited to the amount paid for the services in question.
14. Hold Harmless
The client or responsible party agrees to hold harmless and indemnify Everkind Living LLC, its employees, and contractors from liability resulting from circumstances outside the reasonable scope of service, including unsafe home environments, undisclosed health conditions, or actions of third parties.
15. Service Termination
Either party may terminate services with reasonable notice.
Everkind Living reserves the right to terminate services immediately if the safety of staff is threatened, if illegal activity occurs, or if the client environment becomes unsafe.
16. Changes to Terms
Everkind Living reserves the right to update these Terms and Conditions in order to comply with regulatory changes, business operations, or legal requirements. Updated versions will be made available to clients upon request or through Everkind’s website.
17. Acknowledgment and Acceptance
By receiving services from Everkind Living LLC, the client or authorized representative acknowledges that they have reviewed, understood, and agreed to these Terms and Conditions and the policies referenced herein.
Client Acknowledgment
Client Name: ____________________________________
Authorized Representative (if applicable): ______________________________
Signature: ____________________________________
Date: ______________________________